Today computers affect every part of our lives. We use them in our homes, they run parts in our cars and we couldn’t operate in the workplace without them. Business software has been developed specifically for all industries and makes business functions so much easier. Undeniably computers have improved business.
Creation of new jobs
With the development of new computer technology new jobs have been created. As well as people employed to develop this technology there have also been jobs created to manage these programs. Many companies have a whole department dedicated to Information Technology. The flow on effect of the development of computers has created many jobs, including creating jobs for teachers who have to train people to use the systems.
Communication and customer relations
Communication has improved between businesses, between businesses and clients, and also suppliers. An email can be sent and received instantly, and important documents that would have been posted or couriered can now be attached to an email. Businesses can also communicate instantly with other parties overseas, therefore they can expand the reach of their business much further than just their local area. Customers are able to reach companies a lot easier as well which helps improve customer relations. Call centres are computerised making it faster for customers to solve any problems and often it is easier to get the required information off the company website.
A business can operate more efficiently with the help of computers. Computers can store all their business data and customer information, manage inventory and sales records, and all information stored is easy to retrieve. Computers also reduce the amount of space a business needs to store their files. Business and financial records need to be kept and the old system was filing these hard copy documents in rows of filing cabinets, which took up an enormous amount of space. Hard copies are still kept but a lot of information can be stored on computer alone. A business’ accounting procedures are also handled using computers and it has greatly simplified the process. Accountants are able to keep much better records and with financial software programs the task is easier and faster.
Marketing and sales
Businesses are able to advertise online by having their own website and using other methods such as social networking. This type of advertising can reach a much wider audience. Customers can also purchase goods online, which is great for businesses as they can expand their clientele to reach an international market. Computers have made shopping so much easier, particularly for those who have trouble getting out of the house, or those who live in remote areas. With online shopping customers can access brands that come from all over the world, and then the goods are delivered to their door.
The production process of many businesses has improved with the use of computers. Automated production methods have sped up the manufacturing process and items can be produced on a much larger scale.